Write to us
Huginara is a small studio. The addresses below land in human inboxes, each watched by the person best placed to reply. Pick the one that fits and a sentence describing your situation is enough.
- General support support@huginara.com
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Anything to do with using our products day-to-day — feature questions, bug reports, language and accent requests, account help.
Typical response: 1–2 business days.
- Privacy & data protection privacy@huginara.com
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Access, export, correction or deletion requests; questions about the Privacy Policy or our sub-processors; requests for a signed Data Processing Addendum.
Typical response: Within one month (UK / EU GDPR statutory timeframe).
- Security disclosures security@huginara.com
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Suspected vulnerabilities, abuse reports, or anything else that needs to reach our security team. Encrypted reports welcome — write first and we will share a PGP key.
Typical response: Acknowledgement within 5 working days.
- Legal legal@huginara.com
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Legal notices, copyright complaints (DMCA), trademark queries, partnership and corporate enquiries.
Typical response: 5–10 working days.
- Billing billing@huginara.com
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Invoices, VAT / tax questions, subscription changes, refund requests above the in-app threshold. For card-level disputes, contact your bank or Paddle (the Merchant of Record) directly.
Typical response: 1–3 business days.
- Press & media press@huginara.com
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Journalists, podcasts, public-interest writing. Please include the publication and a deadline.
Typical response: 1–3 business days.
A few notes
- For matters that touch a specific product, please mention the product name in the first line of your email. We route by content, not by the address alone.
- Card-level disputes (chargebacks, refund of a specific Paddle transaction) are handled by Paddle.com Market Limited as our Merchant of Record. Your invoice from Paddle includes a direct link to their support.
- We do not run a phone line. A written record helps both of us, and a thoughtful reply is usually faster than a hurried call.
- See also our Privacy Policy and Terms of Service.